The Valuers Registration Act 1992 (the Act) permits a person aggrieved by the conduct of a registered valuer to lodge a complaint with the Board. A complaint can also be lodged against an unregistered person.
If an aggrieved person believes that a valuer has engaged in:
- professional misconduct; or
- incompetence or negligence in their performance as a valuer; or
- has breached the code of professional conduct; or
- that a specialist retail valuer has breached a provision of the Retail Shop Leases Act 1994,
and that conduct has adversely affected the person’s special interest, a complaint may be made to the Board regarding the valuer’s conduct.
Where a complainant is not a person aggrieved, the Board has jurisdiction to authorise an investigation of conduct of a registered valuer or unregistered person where it suspects, on reasonable grounds that the person has contravened the Act or Valuers Registration Regulation 2013.