Who are we and what do we do
Established in 1965 to regulate Queensland’s property valuation profession, the Valuers Registration Board of Queensland (the Board) is tasked with administering the Valuers Registration Act 1992 (the Act) and the Valuers Registration Regulation 2024.
The Act, the Regulations, and State Government Objectives for the Community, provide the strategic direction for the Board. Our ultimate responsibility and aim is to protect the public. This is achieved through our primary responsibilities to:
- register valuers who meet the Professional Standards
- list specialist retail valuers who have demonstrated their competence to make determinations under the Retail Shop Leases Act 1994
- enforce standards of practice
- administer and advise on the legislative framework governing valuers
- inform the public, educational institutions and the profession on professional expectations
For further information, read our one-page Understanding the VRBQ Purpose, Role and Scope document.
The Board’s Operational Plan is guided by the key functions and powers of the Act and the Regulations. Our 2025-2027 Operational Plan focuses on key themes including: –
- the registration process is clear and efficient
- the complaints process is transparent, effective and efficient
- non-compliance is addressed via appropriate education and/or regulatory action
- engagement and collaboration with key stakeholders, and
- identifying and addressing key issues and promoting standards of practice.
Read our Operational Plan for further details.
The Board reviews its 4 key indicators each quarter. this one page document focuses on financial performance, movements in registration numbers, the number and type of applications for registration received, and an update on the number and status of complaints.
For more information, read our latest Performance Dashboard.
Appointed by the Governor in Council, the Board consists of five members who are responsible for governing, directing and monitoring the Board’s business, affairs and operations. Assistant Board members can be appointed if this is considered necessary.
Membership composition of the Board includes:
- one nominee, which is a valuer, of the Valuer-General
- two registered valuers, one of whom is appointed from names submitted by the Australian Property Institute (API)
- two nominees, from business, community or professional organisations.
The Act provides for the appointment of a Secretary to the Board, with certain powers permissible for delegation under the Act. The Secretary is responsible for the Board’s day-to-day management and in implementing the Board’s strategic and operational objectives.
Jeff Smith
Board Chair, Registered Valuer
Jeff Smith was appointed to the Board on 28 June 2024 and confirmed as Chair on 12 July 2024. Jeff has been a Registered Valuer since 1981, his career has spanned over 40 years in both the Public and Private sectors. He has significant experience in the strategic management of resources across major projects in Queensland, specializing in land and property portfolio management, land acquisition, valuation and project management.
During his 28 years in the Queensland Government, Jeff developed a wealth of experience in strategic resource management, community engagement, and project coordination. Jeff has been a member of several statutory bodies, including a Member of the Queensland Fisheries Tribunal, the Lake Eyre Basin Advisory Committee (National), and the Queensland Great Artesian Basin Advisory Committe. In addition, Jeff was the Queensland Government Representative to the Great Artesian Basin Advisory Committee (National). .
In the private sector, Jeff has held a number of executive management positions and worked on high-profile projects including the Mackay Marina, the Northeast Business Park, North Harbour projects, and the Shute Harbour Marina Development. As a private consultant since 2012, Jeff has been providing expert advice to clients on a range of matters including Indigenous engagement, cultural heritage agreements, environmental approvals, and resource management. He holds a Master of Business Administration degree and is a Fellow of the Australian Institute of Management.
Michelle Clair
Board Member, Registered Valuer
Michelle started her career in 2004 at Herron Todd White, Brisbane, specialising in residential development valuations as an assistant valuer. Michelle helped advise on several landmark valuations including Portside Wharf, Northlakes Master Planned Community, as well as numerous infill developments such as low-medium density projects and land subdivisions throughout Greater Brisbane. In 2006 Michelle was appointed as Herron Todd White’s first female Director. Along with continuing to provide valuation services, the role included mentorship and training of new recruits across Brisbane’s residential offices. The position also encompassed the day-to-day management of professional and administrative staff, overseeing quality assurance of valuation reports, and working closely with the risk and compliance team at HTW Australia.
In 2015 Michelle’s family’s business beckoned and she joined Matthews Real Estate as a 4th generation property professional working with her father Trevor Matthews, a Registered Valuer, real estate agent, and life member of the REIQ. Michelle has been a Registered Valuer for 19 years, a member of the API for over 20 years, holds a full Real Estate Licence, and is the Business Development/Operations Manager for the company overseeing various facets of the business including Body Corporate Management, Property Management (both Residential and Commercial), Sales and Valuations. Valuation work is one part of the business with a focus on replacement cost assessments for our body corporate buildings, along with non-mortgage security work such as stamp duty transfer valuations.
Linda Otten
Board Member, Registered Valuer and Registered Specialist Retail Valuer
Linda is a Director, based on the Gold Coast specialising in the Commercial sector. She carries out office, industrial, retail and residential investment valuations across the Gold Coast and Brisbane for a range of purposes including first mortgage security reliance, family law, internal reporting acquisition/disposal purposes and rental negotiations.
Linda is also a Specialist Retail Valuer and carries out Rental Determinations throughout the greater Brisbane, Gold Coast and Sunshine Coast areas.
Linda has 30 years’ experience in the Australian and New Zealand property markets. She was first registered in New Zealand in 1998 and received registration in Queensland (through reciprocity) in 2007.
Linda joined JLL in January 2024 after being employed at CBRE (2022 to 2024), Crisp Valuation Services (2012 to 2022), McGees Property and LandMark White (2007 to 2011), Landco New Zealand (2003 to 2006) and JLW New Zealand (1994 to 2003).
Linda has been a member of the Property Committee for St Vincent De Paul since 2016. The property committee provides advice on property acquisitions and disposals and new leases.
Victoria Gracie
Board Member, Registered Valuer
Victoria is a Senior Director, based in the Darling Downs region. She has had experience across many sectors of valuation including residential, commercial, agribusiness and government across Regional Queensland and the Northern Territory.
Victoria has 15 years’ experience in Queensland property markets, and started her career in 2009 in Mackay as a CPV Valuer before moving on to be appointed a Director in 2014 of Opteon Central Queensland. Since Opteon’s integration to a National organisation in 2017, she has held State and National Director roles leading the Remote, Regional, Commercial and Agribusiness valuation teams. She has, and continues to make significant contributions to the industry to ensure the sustainability and prosperity for the next generation of Valuers, with appointments on the National Futures and Innovation Advisory Council for the API, currently the sitting QLD Chair of the API State Committee and the recent appointment to the Valuers Registration Board of Queensland. These contributions saw her receive the commendation award for Outstanding Contribution to Property at the 2023 National Property Excellence Awards.
Victoria is a forward thinking strategic leader, with a passion for the industry and regionally based Property Valuers.
Ian McEwan
Secretary to the Board
Ian started his career in the banking industry, working across the retail, business and investment sectors over 12 years. He then shifted into the not-for-profit sector for 20 years working for a major professional association in several General Manager roles. In this time Ian worked closely with regulators to review and update registration legislation for that sector. Ian holds a Bachelor of Business from Monash University and is a Fellow of the Institute of Managers and Leaders Australia.
Our annual reports from the previous three years are available to download in PDF format. Older reports are available via the Queensland Parliament website.
DISCLAIMER
The materials presented on this site are provided by the Queensland Government for information purposes only. Users should note that the electronic versions of the annual report, including the financial statements, on this site are not recognised as the official authorised version. The electronic versions are provided solely on the basis that users will take responsibility for verifying their accuracy, completeness, and currency. Although considerable resources are used to prepare and maintain the electronic versions, the Queensland Government accepts no liability for any loss or damage that may be incurred by any person acting in reliance on the electronic versions.
The official copy of the annual report, as tabled in the Legislative Assembly of Queensland can be accessed from the Queensland Parliament’s tabled papers website database.
Right to Information (RTI) is the Queensland Government’s approach to giving the community greater access to information. It aims to make more information available, provide equal access to information across all sectors of the community, and provide appropriate protection for individuals’ privacy as outlined in the Board’s Information Privacy Policy.
Unless there is good reason for non-disclosure, the Right to Information Act 2009 gives you the right to access information held by the Board, and the Information Privacy Act 2009 enables you to access your personal information.
For further information about RTI, including the fees and charges attributable, visit the Queensland Government Right to Information website. Further detail on Information Privacy can be accessed via the Office of the Information Commissioner Queensland website.
